Review Guidelines

Reviews published on totaltravel.com websites are individual opinions. These opinions are those of totaltravel.com contributors and not of Totaltravel.com Pty Ltd. We do not endorse, nor are we affiliated with any establishment listed or reviewed on our websites. totaltravel.com reserves the right to remove a review for any reason.

These guidelines are to be read in conjunction with our Site Terms and Conditions

All user reviews must follow Totaltravel's guidelines. We will not publish a review unless it is:

Inoffensive

No profanities, threats, prejudicial comments, hate speech or other offensive content. No reports of criminal activity or death.

Written by someone who is over the age of 13

We allow one review per person on any given subject. No repeated reviews of the same subject by the same reviewer, no questions for other reviewers or comments about other reviewers.

Note: If you'd like to update a review, please contact us; we'll remove your previous review and let you know when you can submit a new review.

Original

No quoted material from other sources, no material published elsewhere, including other travel review sites.

From a traveller's perspective

No reviews written by owner or managers posing as guests, no reviews written by current or past employees, no second-hand stories from others. No hearsay, including rumours, quotations from other sources or the reported opinions/experience of others -- just individual travellers' experiences.

Hearsay is second-hand information from a third party. For example, you can write in your review that someone told you something, but you cannot say that someone told you something they heard from someone else.

For example:

This is OK:"The manager said she had been having trouble with the bain-marie in the self-service buffet."

But this is not OK:"One of the kitchen-hands told me he heard that five guests had tummy aches after eating from the bain-marie."

Relevant to other travellers

No personally insulting language or descriptions, no smear campaigns and no content that is irrelevant to tourists. No reviews about a trip that happened more than two years ago. This is not a forum for political, ethical or religious opinions. We will not post questions or comments directed to totaltravel.com staff, other totaltravel.com reviewers or clients.

Non-commercial

No self-promoting commercial web addresses or email addresses. We reserve the right to reject any URL for any reason.

Written with standard email etiquette

No EXCESSIVE USE OF CAPITALISATION or typographic symbols and no HTML tags. Only essential formatting will appear in user reviews.

Submitted for an appropriate attraction, event or destination

Reviews must address an item or category on our websites. Certain categories of tourism businesses may not appear on our website (eg, travel agencies).

Submitted using a valid email address, and contact phone numbers

No fake email addresses. We may need to contact you if there is a query about your review. totaltravel.com values your privacy -- please read our Privacy Policy.